FAQ

Yes. This is probably the biggest concern when migrating to a new phone system or provider.

Most standard residential and business internet connections should work with VoIP.

VoIP does not use much bandwidth. In fact 10 phone calls only take up approximately 1MB, so a 150MB connection should be just fine. Even a 25MB connection should have no problems, depending on the number of people and other network activities taking place.

It should not matter if it is Cable, Fibre or ADSL, as long as the bandwidth is available for the VoIP traffic and it is not getting congested.

Some connections do not work very well with VoIP due to latency, such as satellite or microwave links.

Most routers today will work with TalkTel. Some routers may need to have some features disabled or configured to improve quality and stability.

Here are some things to check:

• Disable SIP ALG — SIP ALG is a helper function some routers implement if a VoIP device is unable to properly work with the router. This is usually for older VoIP devices and should be disabled.
• Disable SPI — SPI (Stateful Packet Inspection) is the process of ensuring packets are received in the correct order by your router, with any unordered packets blocked. Due to the volume of packets VoIP uses, some packets are received out of order causing a false positive with SPI resulting in poor or lost audio.
• Disable packet analysis on VoIP traffic — Some routers will attempt to analyse the incoming packets to look for threats or unwanted data. The process is resource intensive and can cause delays and poor audio.

Double NAT can also lead to audio issues. This can happen when you install your own router behind your internet provider’s cable modem or router. It should not be difficult to correct this issue. The easiest way is to contact your internet provider and have them put your cable modem into bridge mode.

Some routers are just unable to handle VoIP traffic. They are becoming more rare, but they are still out there.

Let us know what router you have and we will help you determine the best course of action to get the best VoIP experience.

Please contact support at support@talktel.ca for login information and credentials.

To send a fax you need to perform the following steps:

1. Create a new email addressed to fax@talktel.org
2. Attach a PDF of your fax to the email
3. Place the phone number in the subject line
4. Send the email

When you send the email you will receive a confirmation email with a link you must click to confirm sending. Once the fax is sent you will be emailed a transmittal report.